Terms of Service

1. Parties and Agreement Overview

This Agreement is entered into between Sustera People and Purpose Consultancy - F.Z.C, registered in the Ajman Free Zone, United Arab Emirates, as a free zone company with limited liability, under license number 41519, with its registered address at C1 Building, Ajman Free Zone, Ajman, United Arab Emirates("HireGPS," "Company," "we," "us," "our"), and the individual accessing or using the Services ("User," "you," "your").

These Terms apply to all access and use of the website at hiregps.app and all related products, features, and services (collectively, the "Services"). The iOS and Android apps are not available yet; these Terms will be updated before they launch.

2. Description of the Services

2.1 What HireGPS Provides

HireGPS provides a CV evaluation and career intelligence platform. Core features include:

• CV upload and AI-assisted parsing (PDF, DOCX, or TXT format, up to 10 MB)
• CV creation via structured in-app form
• Recruiter-simulation analysis producing a 0–100 shortlist score, a Shortlist / Hold / Reject classification, and a scored risk inventory across eight assessment categories
• Recruiter-oriented explanations for all scoring categories and risk factors
• CV rewrite suggestions based on recruiter language standards (Premium)
• Interview preparation question banks and answer frameworks (Premium)
• Analysis history access and PDF export (Premium)
• Download of the CV file you uploaded (all plans), and PDF download of your CV and its new versions (Premium)

2.2 What HireGPS Does Not Provide

These limitations are fundamental to understanding the nature of the Services. Please read this section carefully.

• HireGPS does not represent, act on behalf of, or have any relationship with any employer, staffing agency, or hiring organization
• HireGPS does not make employment decisions or determinations of candidate eligibility for any role
• HireGPS does not submit applications, share your profile, or contact employers on your behalf
• HireGPS does not provide access to job listings or aggregate job postings
• HireGPS does not guarantee any specific outcome, including shortlisting, interview invitations, or job offers
• HireGPS analysis scores are simulation outputs intended for personal career guidance only and do not represent the views or decisions of any employer

2.3 Informational Nature of the Services

All outputs generated by the Services, including scores, classifications, risk flags, rewrite suggestions, and interview questions, are provided for informational and self-improvement purposes only. They do not constitute professional legal, employment, or career advice. You should not rely solely on any output from the Services when making material career or employment decisions.

3. Eligibility and Account Requirements

3.1 Age Requirements

• You must be at least 16 years of age to use the Services
• Where local law sets a higher minimum age for consent to data processing, that higher age applies

3.2 Account Registration

• You must provide a valid email address and accurate registration information
• Each email address may be associated with only one account
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately at [email protected] if you suspect unauthorized access to your account
• You may not create an account on behalf of another person without their explicit consent

3.3 Account Security

You are responsible for all activity that occurs under your account. We are not liable for any loss or damage arising from your failure to maintain appropriate account security.

4. Subscriptions, Billing, and Payment

4.1 Plan Options

The Services are offered under the following access plans:

• Free Plan: Access to core features on a free, indefinite basis, subject to the usage allowance in Section 13.2
• Monthly Premium: USD 19.99 per month (or local equivalent), billed monthly on a recurring basis
• Yearly Premium: USD 139.00 per year (or local equivalent), billed annually on a recurring basis
• Analysis credit packs: one-time purchases that add analyses to your account: USD 12.99 for 5 analyses or USD 21.99 for 10 analyses (or local equivalent). Credit packs are available to Premium subscribers only, including during a period you have canceled but not yet reached the end of; they are a top-up for a subscription rather than an alternative to one. Credit packs are not subscriptions: they do not renew, they do not expire, and they are drawn on only once the analysis allowance for your current period is exhausted.

Prices shown on our website include VAT where it applies, including VAT in the European Union and the United Kingdom. No tax is added at checkout.

4.2 Payment Processing

• Subscriptions and analysis credit packs purchased on the web are processed by Stripe. Stripe manages the payment and holds your card details.
• HireGPS does not directly process, store, or have access to your full payment card information.
• Subscription entitlements are recorded and maintained by HireGPS in its own systems from billing events sent by the applicable payment processor.
• When the iOS and Android applications become available, subscriptions purchased there will be processed exclusively through Apple In-App Purchase (StoreKit 2) and the Google Play Billing Library respectively, and Apple or Google will manage that billing.

4.3 Automatic Renewal

Paid subscriptions renew automatically at the end of each billing period unless canceled before that period ends. For subscriptions purchased on the web, the renewal charge is applied by Stripe to the payment method you provided at checkout, at the confirmed subscription rate.

When the iOS and Android applications become available, subscriptions purchased there will renew automatically and the renewal charge will be applied to the payment method held by that store. Apple and Google apply their own cancellation deadlines, which generally require cancellation at least 24 hours before the end of the current period.

Analysis credit packs are one-time purchases and never renew.

4.4 Cancellation

You may cancel your subscription at any time.

• Web:open Settings in your HireGPS account, then Plan & Billing > Manage subscription, and select Cancel subscription on the billing screen. A Stripe billing portal is also reachable from that screen for managing your payment method and viewing invoices.
• iOS and Android (when those applications become available): cancel through your device's subscription settings: Settings > [Your Apple ID] > Subscriptions > HireGPS > Cancel Subscription, or Google Play app > Account > Subscriptions > HireGPS > Cancel.

Cancellation takes effect at the end of the current paid billing period. You retain full Premium access until that date. We do not offer prorated refunds for unused time within a billing period, except as required by applicable consumer protection law or as set out in Section 4.6.

4.5 Free Trial Periods

If a free trial is offered, you must cancel before the trial period ends to avoid being charged. If you do not cancel, the subscription will begin billing automatically at the end of the trial.

4.6 Refunds and Right of Withdrawal

For subscriptions purchased on the web, contact us at [email protected] within 7 days of your initial subscription purchase and we will issue a refund. Renewal charges are not refundable. Cancel before your next billing date to avoid them.

Analysis credit packs purchased on the web are refundable within 7 days of purchase only if your analysis credit balance is still at least the number of credits included in that pack.

For purchases made through Apple or Google (when those applications become available), refunds are governed by that store's policy: Apple's at support.apple.com/billing, and Google Play's through its standard refund process. We are unable to directly issue or manage refunds for purchases made through Apple or Google; requests must be submitted through the applicable app store.

Right of withdrawal.You can withdraw from a subscription or a credit pack purchased on the web within 14 days of the purchase, without giving a reason. The law requires this for consumers in the European Union, the European Economic Area and the United Kingdom. We give customers in every other country the same right. To withdraw, use "Withdraw from contract here" in Plan & Billing, or send us a clear statement before the 14 days end, by email to [email protected] or by post to C1 Building, Ajman Free Zone, Ajman, United Arab Emirates. You may use the model form below, but you do not have to. We confirm by email that we received your withdrawal, and we refund you within 14 days of receiving it, to the payment method you used. Withdrawing from a subscription ends it at once.

If you asked us at checkout to start providing the Services during the withdrawal period, we deduct an amount in proportion to what we provided before you withdrew: for a subscription, the analyses you ran out of those your plan includes for its billing period (10 a month, or 120 a year); for a credit pack, the credits you used. Unused credits from the pack are removed. If you did not ask us to start, we refund the full amount. If you asked us to start and have used all the credits in a pack, you can no longer withdraw from that pack. This right is in addition to the 7-day refund above.

Model withdrawal form. To Sustera People and Purpose Consultancy - F.Z.C, C1 Building, Ajman Free Zone, Ajman, United Arab Emirates, [email protected]: I hereby give notice that I withdraw from my contract for the following service [subscription or credit pack], ordered on [date]. Name: [your name]. Address: [your address]. Date: [date].

Nothing in this section affects your rights under applicable consumer protection legislation, including rights to refunds for faulty or misrepresented services.

4.7 Price Changes

We will provide at least 30 days' advance notice before any price change takes effect. Your continued subscription following the effective date of a price change constitutes acceptance of the new price. If you do not accept the new price, you may cancel before the change takes effect.

4.8 Billing Failure and Grace Period

If a renewal billing event fails, we will maintain full Premium access during a grace period of up to 7 days. If the billing issue is not resolved within the grace period, your entitlement will revert to the Free Plan.

4.9 Post-Cancellation Access

• You retain full Premium access until the end of the paid billing period
• On expiry, your account reverts to the Free Plan
• Your historical analysis records are not deleted; however, full detail will be locked at Free Plan limits
• Resubscribing immediately restores full detail access to all historical analyses

4.10 Referral Program

You can invite others to HireGPS with your personal referral link. The following terms apply to referral rewards:

• When a person who signed up through your link completes their first analysis, you receive one free analysis.
• When that person subscribes to Premium for the first time and you are on the Free Plan, you receive Premium access for 7 days. The 7 days start when their first payment is confirmed. When they end, your account returns to the Free Plan unless you have subscribed.
• Each person you invite can earn you each reward only once, and you can receive at most 10 rewards in a calendar month.
• We do not grant rewards for referrals that appear to be your own, for example a sign-up from your own internet connection, and we may remove rewards obtained through misuse.
• If the person you invited withdraws from their Premium purchase or receives a refund for it, we take back the Premium access it earned you, including any days you have not used. Their later purchases do not earn you another Premium week. An analysis reward you already received is not taken back.

5. User Content and Data Ownership

5.1 Ownership

You retain full ownership of all CV files, career content, and personal information you submit to the Services ("User Content"). We do not claim any ownership interest in your User Content.

5.2 License Granted to HireGPS

By submitting User Content to the Services, you grant HireGPS a limited, non-exclusive, royalty-free, worldwide license to process, store, analyze, and display your User Content solely for the purpose of providing the Services to you. This license terminates when you delete your account or the relevant content.

5.3 Accuracy of User Content

You represent and warrant that all information you submit to the Services is truthful, accurate, and belongs to you. You must not submit information that:

• Belongs to another person or entity without their permission
• Is materially false, misleading, or fabricated
• Contains personal information about third parties without their consent
• Infringes any third-party intellectual property, privacy, or other rights

5.4 No Training Use

We will not use your User Content to train, fine-tune, or improve generalized AI or machine-learning models. This restriction is binding on us and will be contractually imposed on our AI processing vendors.

6. Acceptable Use Policy

The following activities are prohibited. Violation may result in immediate account suspension or termination and, where applicable, legal action.

6.1 System Integrity

• Automated scraping, harvesting, or systematic collection of CV data, analysis outputs, or any platform content
• Sending requests to our infrastructure at volumes designed to overload or degrade the Services
• Probing, scanning, or testing the vulnerability of our systems or networks
• Automating account creation, analysis processing, or any other platform interaction
• Reverse engineering, decompiling, or disassembling any component of the platform

6.2 Unauthorized Access

• Attempting to access another user's account, data, or analysis results
• Using another person's credentials or impersonating any individual or entity
• Circumventing authentication, access controls, or paywall mechanisms

6.3 Harmful and Deceptive Content

• Uploading a CV that belongs to another person without their explicit consent
• Submitting materially false employment history, credentials, or qualifications to manipulate analysis outputs
• Uploading malicious code, malware, ransomware, or files designed to harm the platform or other users

6.4 Commercial Misuse

• Reselling, sublicensing, or redistributing access to the Services or any output therefrom
• Using the Services to build or operate a competing CV evaluation or recruiter-simulation product
• Using the Services to provide commercial CV screening, candidate ranking, or talent-pipeline services to third parties
• Extracting platform methodology, scoring weights, or risk-trigger logic through systematic testing for competitive purposes

7. Account Suspension and Termination

7.1 Termination by You

You may delete your account at any time via Account > Delete Account. Deletion is permanent and irreversible. Upon deletion:

• Your CV files, analysis records and personal data are deleted at once
• If you have an active subscription purchased on the web, it is canceled first, and you won't be charged again. Any remaining time on your current period is not refunded. This does not affect the refund described in Section 4.6 or your rights under applicable consumer protection law. If we can't cancel the subscription, your account is not deleted and we tell you so.
• Subscriptions purchased through Apple or Google must be canceled separately through that store
• Billing records are retained as required by law

7.2 Suspension or Termination by HireGPS

We reserve the right to suspend or terminate your account, with or without notice, for:

• Material breach of these Terms or the Acceptable Use Policy
• Providing fraudulent, false, or misleading registration information
• Conduct that poses a risk to the integrity, security, or reputation of the Services
• Compliance with a legal obligation or court order
• Prolonged account inactivity (we will provide advance notice before deactivating inactive accounts)

For non-severe violations, we will endeavor to provide notice and an opportunity to cure before termination. For appeals or disputes regarding account termination, please contact [email protected].

8. Intellectual Property

8.1 HireGPS Ownership

The following are the exclusive intellectual property of HireGPS:

• All platform software, source code, algorithms, and application architecture
• The scoring methodology and recruiter-persona evaluation framework (including the 29,400-persona matrix spanning 10 regions, 21 industries, 20 job functions, and 7 seniority levels)
• All visual design elements, brand identity, typography system, and user interface components
• All explanation templates, risk-assessment frameworks, and interview question banks
• All trade secrets, know-how, and proprietary methods embodied in the Services

8.2 Permitted Use of Platform Outputs

Subject to these Terms, you are granted a limited, non-exclusive, non-transferable license to use outputs generated by the Services (analysis explanations, CV rewrite suggestions, interview questions) for your own personal career development purposes, including:

• Saving analysis results for personal reference
• Applying suggested CV rewrite language to your own CV
• Using interview preparation materials for personal interview practice

8.3 Restrictions on Platform Outputs

You may not:

• Copy, reproduce, or redistribute HireGPS's scoring methodology, persona framework, risk-trigger logic, or explanation templates
• Use platform outputs for any commercial purpose without our prior written consent
• Use platform outputs to train, evaluate, or benchmark any AI model

8.4 Feedback

If you provide feedback, suggestions, or ideas about the Services, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without compensation to you.

9. AI Output Disclaimers and Employment Outcome Limitations

This section contains important limitations on what the Services are designed to do. Please read carefully.

9.1 No Guarantee of Career Outcomes

HireGPS provides simulation and analysis outputs for informational purposes only. We make no warranty, representation, or guarantee that:

• Your shortlist score will predict or correlate with any actual recruiter's assessment
• Following our recommendations will result in shortlisting, interview invitations, or job offers
• Any employer, recruiter, or automated hiring system will evaluate your CV in a manner consistent with our methodology
• The platform's outputs will improve your employment prospects in any specific market, industry, or role

9.2 Simulation Limitations

Our analysis engine is built on a defined set of rules, weights, and persona parameters. Real-world hiring decisions are influenced by many factors outside the scope of our model, including:

• Subjective assessments by individual recruiters
• Internal headcount and budget constraints
• Competitive candidate pools
• Non-CV factors such as referrals, internal candidates, and relationship networks
• Industry and market conditions not captured in our persona framework

9.3 Rewrite Responsibility

You are solely responsible for reviewing, validating, and approving all rewritten content generated by the CV rewrite feature before using it in any job application or professional document. We are not responsible for any consequence arising from your use of AI-generated CV content.

9.4 Services Provided 'As Is'

To the fullest extent permitted by applicable law, the Services are provided on an 'as is' and 'as available' basis, without warranty of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

10. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall HireGPS, its directors, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to your use of the Services, including but not limited to:

• Loss of income, revenue, or anticipated career opportunities
• Loss of employment, promotion, or contract
• Reputational harm
• Loss of data or content
• Costs of substitute services

In all cases, our aggregate liability to you for any claims arising from or related to these Terms or the Services shall not exceed the greater of: (i) the total subscription fees paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim; or (ii) USD 100.

These limitations apply regardless of the form of action and whether based on contract, tort (including negligence), strict liability, or any other theory. Some jurisdictions do not permit the exclusion or limitation of certain damages; in such jurisdictions, our liability is limited to the minimum extent permitted by law.

Nothing in these Terms limits or excludes our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any other liability that cannot be excluded or limited by applicable law.

11. Indemnification

You agree to defend, indemnify, and hold harmless HireGPS and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable legal fees) arising out of or relating to:

• Your violation of these Terms
• Your violation of any applicable law or third-party rights
• Your User Content or your use of the Services
• Any claim that your User Content caused damage to a third party

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the non-exclusive jurisdiction of the courts of the United Arab Emirates.

12.2 Dispute Resolution Process

If a dispute arises out of or relating to these Terms or the Services, please contact us first at [email protected]. We will try to resolve it within 30 days, and either of us may propose mediation before a mutually agreed mediator. If you are a consumer, neither step is required before you go to court.

12.3 Consumer Rights

If you use the Services as a consumer, the choice of law in Section 12.1 does not deprive you of the protection given to you by the mandatory provisions of the law of the country where you live. Nothing in these Terms limits or removes any right you have under consumer protection legislation there. If you live in the European Union, the European Economic Area or the United Kingdom, you may also bring proceedings in the courts of your country of residence.

12.4 Class Action Waiver

To the extent permitted by applicable law, you waive any right to bring claims against us as part of a class action, class arbitration, or any other representative proceeding. You may only bring claims against us in your individual capacity. This waiver does not apply where prohibited by applicable law.

13. Premium Features and Fair Usage

13.1 Premium Feature Set

An active Premium subscription grants access to the following in addition to Free Plan features:

• Full explanations and action steps for all identified recruiter-risk factors (up to 40)
• Complete breakdown and sub-score detail for all eight scoring categories
• Full CV rewrite functionality (up to 5 batch rewrites per analysis session)
• All interview preparation questions, STAR/C-A-R answer frameworks, and per-risk mitigation guidance
• PDF export of full analysis report and interview preparation guide
• PDF download of your CV and of each new version created from the rewrites you accept
• Analysis history access beyond 3 most recent analyses
• Storage of up to 20 CVs simultaneously (Free Plan: up to 5 CVs)

13.2 Fair Usage Limits

Each account has a monthly analysis allowance. The allowance resets on the same day of each month as the day you created your account, not on the first of the calendar month. Where that day does not exist in a given month, the allowance resets on that month’s final day.

Free Plan:

• Maximum of 3 analyses per monthly period
• Maximum of 5 CVs stored simultaneously

Premium:

• Maximum of 10 analyses per monthly period
• Maximum of 20 CVs stored simultaneously
• Maximum of 5 batch CV rewrites per analysis session

Analysis credits purchased separately are additional to these allowances, do not expire, and are drawn on only once the monthly allowance for the current period is exhausted.

These limits are configurable by us without advance notice to you, provided the changes do not materially reduce the value of your active subscription.

14. Modifications to the Terms and Services

14.1 Changes to These Terms

We reserve the right to modify these Terms at any time. When we make changes, we will notify you through:

• A notice in the Services
• An email to your registered address
• An updated version date at the top of these Terms

For material changes, we will provide at least 30 days' advance notice. Your continued use of the Services after the effective date of revised Terms constitutes your acceptance of those revisions. If you do not accept revised Terms, you must discontinue use of the Services and, if applicable, cancel your subscription before the effective date.

14.2 Changes to the Services

We may modify, suspend, or discontinue any aspect of the Services at any time. For Premium subscribers, we will provide reasonable notice before removing material features and will offer a prorated refund or subscription adjustment where required by applicable consumer protection law.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy and any applicable app store terms incorporated by reference, constitute the entire agreement between you and HireGPS regarding the Services and supersede all prior agreements, representations, and understandings.

15.2 Severability

If any provision of these Terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.

15.3 Waiver

Our failure to enforce any provision of these Terms will not constitute a waiver of our right to enforce that provision or any other provision in the future.

15.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, provided we give you notice of the assignment.

15.5 Force Majeure

We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, acts of government, war, civil unrest, infrastructure failures, or actions of third-party service providers.

15.6 Language

These Terms are written in English. To the extent a translated version conflicts with the English version, the English version governs, except where local law requires otherwise.

15.7 Relationship of the Parties

Nothing in these Terms creates any partnership, joint venture, employment, franchise, or agency relationship between you and HireGPS.

16. Contact Information

For legal notices, account-related inquiries, or questions about these Terms:

• Email: [email protected]
• Mail: Sustera People and Purpose Consultancy - F.Z.C, C1 Building, Ajman Free Zone, Ajman, United Arab Emirates
• Phone: +971 58 560 6229